cancellation conditions
cancellation conditions
here you can find the information
⇢ We voluntarily extend the EU-wide fourteen-day cancellation period to thirty days. This applies until the voluntary extension is revoked.
⇢ The cancellation period begins on the day you receive the goods.
⇢ You have the right to withdraw from this contract within thirty days without giving any reason.
⇢ To exercise your right of withdrawal, you must inform us (HOKEMA Kalimbas - Silberweg 3 - 29664 Walsrode - 05161-949980 - info@hokema.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory. ⇢ To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
consequences of revocation
⇢ If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. "We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier."